We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. YMCA Child Care has therefore adopted data protection policies with respect to your privacy and security.
1.3 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web site which you may be able to access through our site, or for our customers' level of compliance with our code.
YMCA Child Care collects different information about you at different times. There are three broad categories of information that we collect:
2.1 Information we require to supply our services.
(a) When you first sign up as a member, or as a parent or guardian of a child, or contract with YMCA Child Care for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, email details of your primary and secondary contacts, credit card details (if you are paying online). We may also ask for your age and gender or health information if that is necessary to provide our service to you.
(b) We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
2.2 Non-personally identifying information.
In addition to holding the types of information specified in 2.1 (a) and (b) above, YMCA Child Care operates statistical data-gathering software on its web site, collecting information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the Internet Protocol (IP) address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web sites are most popular.
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of YMCA Child Care's products and services.
3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:
3.2 You may stop the delivery of future promotional email from YMCA Child Care by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
3.3 We may use your personal information to
(a) contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.
(b) identify the source of new customers to YMCA Child Care;
(c) monitor and address complaints, other feedback, and to resolve disputes;
(d) in the case of credit cards, to bill you for services;
(e) in the case of Australian Business Numbers (ABNs), to verify your identity;
(f) maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within six months of having terminated your account;
(g) monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply;
3.4 We will treat all information we collect from you as strictly confidential. YMCA Child Care does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than those who are contracted or supply services to YMCA Child Care), any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information, without notice or your consent, only if:
(a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
(b) to protect and defend the rights or property of YMCA Child Care;
(c) if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
(d) if we sell our business or part of it; and
(e) in extreme circumstances, to protect the personal safety of users of YMCA Child Care, its web site, our staff or the public.
4.1 YMCA Child Care has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
4.2 If you do not wish to provide your credit card details over the internet when joining YMCA Child Care you may contact the centre or program manager in question for alternative methods of payment.
5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
5.3 If you collect personal information which you keep on servers provided by YMCA Child Care. As part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility for your dealings with personal information you collect.
If you contact us via telephone, you will need to answer a few security questions to properly establish your identity before any personal information is revealed or amended.
YMCA Child Care does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent.
We also urge you to familiarise yourself with your legal responsibilities with regard to children and the internet.